Privacy Policy

What we collect

• Your Google account details, when you sign in with Google: your name, email address and profile picture. We don't get your Google password or access to anything else in your Google account.
• Order details: the format, sizes, video length, your brief (prompt), brand colors, product link, your name, work email and company, and the credit estimate.
• Files you upload: your logo, screenshots and video clips.
• Waitlist emails, when you leave your email to get updates and early pricing.
• Account and credit records: your plan, credits and credit history, if you have an account.
• Payment records, when you buy a plan or a top-up: what you bought, when, the amount, whether it was refunded, and your plan's status. We get these from Polar, which processes our payments. We never receive your full card number.
• Basic technical logs: like most websites, our servers record technical information such as your IP address, browser type and the time of each request. We use it to keep the site working and secure, for example to block spam.

Why we use it

• To make and deliver the videos you order.
• To run your account and your credits: showing your balance, reserving and charging credits for orders.
• To take payments for plans and top-ups, and to keep your plan and credits in step with them.
• To contact you about your orders, for example to confirm the details and payment, and to send updates if you joined the waitlist.
• To keep the website secure and working, and to prevent spam and abuse.

We use your information because we need it to provide the service you ask for, because you gave it to us for that purpose (for example the waitlist), and to keep the service safe.

We use your Google account information only to sign you in and to link your orders and credits to you.

What we never do

• We never sell your data, and we don't share it with advertisers.
• We never use your files or briefs to train AI models. They are used only to make your video.

Where your data is stored and who processes it

We use a small number of trusted services to run Mugam AI. Each one only gets what it needs:

• Supabase stores our database and your uploaded files, in the European Union (Frankfurt, Germany). This includes your account, orders, credits and waitlist email.
• Vercel hosts the website and keeps its technical logs.
• Resend sends email notifications about new orders and waitlist signups.
• Google handles “Continue with Google” sign-in.
• Polar (polar.sh) processes our payments as our merchant of record. At checkout, Polar collects your name, email address, billing address and payment details, and handles them under its own privacy policy, using payment providers such as Stripe. We share your email address and account ID with Polar so that your payments are linked to your account.

Some of these services may process data outside your country, including in the United States. We only use services that protect personal data with appropriate safeguards.

How long we keep it

• Uploaded order files are deleted 90 days after we deliver the video, unless you ask us to keep them longer or to delete them sooner.
• Account data, including your credit history, is kept while your account exists.
• Order details (without the files) are kept as a record of the work we did for you.
• Waitlist emails are kept until you ask us to remove yours.
• Technical logs are kept for a short time by our hosting provider.

Your rights

You can ask us at any time to:

• give you a copy of the personal data we have about you,
• correct anything that is wrong,
• delete your data, or
• stop sending you waitlist updates.

Email us at mugammotion@gmail.com from the address you used with us, and we'll reply within 30 days. We may need to keep some records, like your credit history, where the law requires us to or to settle an open order. If we do, we'll tell you why.

Cookies

We only use the cookies needed to keep you signed in (your sign-in session). We don't use advertising or tracking cookies. If you don't sign in, we don't set any cookies. Polar's checkout and billing pages are run by Polar and may set their own cookies.

Children

Mugam AI is a service for businesses and is not meant for children under 16.

Changes to this policy

If we change this policy, we'll update the date at the top of this page. If the change is important, we'll also email customers who have an account or an open order.

Contact

Mugam Studio, operated by Əhmədov İbadullah, Azerbaijan. Email: mugammotion@gmail.com. See also our Terms of Service and Refund Policy.