Refund Policy

Cancelling your plan

You can cancel your subscription at any time from Manage billing on your account page, or by emailing us. It stays active until the end of the period you have already paid for, and you won't be charged again. You can keep using your credits until then (and until they expire). Changed your mind? You can resume the plan from Manage billing before the period ends.

What we don't refund

• Credits that have already been used for an order.
• Videos that have been delivered.
• Unused credits are not refunded in cash. Credits have no cash value.

When you get credits back

• If we can't deliver your order, all of its credits are returned to your account.
• If your video takes longer than 48 hours, 20% of the order's credits are returned to your account automatically.

Returned credits are added to your account as refund credits and can be used for a new order within 2 months.

Money back

Payments are processed by Polar (polar.sh), our merchant of record. If we agree to refund a payment, we do it through Polar, and the money goes back to the card or account you paid with. Polar may also refund a payment itself, for example to prevent a chargeback.

• When a payment is refunded, the credits it added are removed from your account. A partial refund removes the same share of those credits.
• Credits from that payment that were already used for an order are not removed.

Payment problems

If you were charged twice, charged the wrong amount, or have any other payment issue, email us at mugammotion@gmail.com with your order number or the receipt from Polar. We'll look into it and reply as soon as we can.